Terms & Conditions
The term 'Luminous Nutrition' or 'us' or 'we' refers to the owner of this website
The term 'you' refers to the user or viewer of our website. If you disagree with any part of these terms and conditions, please do not use our website.
Website Content & Usage
The content of pages on this website is for your general information and use only. All content is subject to change without notice. The order confirmation does not constitute our acceptance of your order. Acceptance of your order and completion of the contract will occur when we dispatch the goods to you.
This website uses cookies to monitor browsing preferences. For more information, please refer to our privacy policy.
We do not provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website for any specific purpose. You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, and we shall not be liable for any damages. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, design, layout, appearance, and graphics. Reproduction is prohibited except in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced on this website that are not the property of or licensed to us are acknowledged.
Unauthorized use of this website may result in a claim for damages and/or be a criminal offense.
Links to Other Websites
From time to time, this website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the linked website(s), and we have no responsibility for the content of those websites.
Governing Law
Your use of this website and any dispute arising from such use is subject to the laws of England, Northern Ireland, Scotland, and Wales.
Online Store
All orders can be placed online via our website, and are subject to availability and security checks.
Our Liability
While we make every effort to ensure the accuracy of information on our website, we do not guarantee its entirety. We will not be responsible for losses that were not caused by any breach on our part, business losses (including loss of profits, revenue, contracts, savings, data, goodwill, or expenditure), or any indirect or consequential losses.
We will not be held responsible for any loss suffered due to products purchased containing ingredients prohibited by a sports governing authority or anti-doping agency. We encourage customers participating in sports to check the relevant regulations before purchasing any supplements.
We will not be liable for any medical defects, ailments, or illness resulting from the use of any products. We recommend that customers seek professional medical advice if they have doubts about using any products.
Returns and Refunds
We appreciate that purchasing online can be difficult, especially when you cannot physically inspect a product. If you wish to return purchased goods, we will gladly refund or exchange them within 28 days of purchase, provided the items are unused and in fully resalable condition.
If the returned product is not in resalable condition or if the packaging is damaged, we reserve the right to refuse a refund or deduct up to 20% of the original selling price.
If you need to return any goods, please contact our customer service team to obtain a "Return Materials Authorization (RMA)." The goods must be returned to us within 7 days of receiving the RMA.
For large products (over 40Kg), we may charge up to £80 for collection costs and handling fees if the items are returned unwanted.
Order Changes and Cancellations
You may cancel your order and receive a full refund before the goods are dispatched. For non-perishable items, you have the right to return goods within 14 days of receipt in perfect condition, unused, and in original packaging.
Please note that for items with hygiene or security seals, returns will only be accepted if the seals are not tampered with.
Special Offers and Promotions
We may offer special promotions at our discretion. If a special offer applies to your purchase, the terms of that offer shall be subject to these terms and conditions. We may change or withdraw offers at any time.
Complaints Procedure
We strive to resolve complaints efficiently. If you have a complaint, please contact our customer service team via email or post. We aim to acknowledge complaints within 5 working days and resolve them as quickly as possible.
Suspension of Accounts
We reserve the right to cancel or suspend your account if we suspect fraud, breach of terms, or an outstanding payment. If your account is suspended, you must contact customer support to resolve any issues.
Payment Methods
Orders can be paid using VISA, MasterCard, Switch/Maestro, Solo, Electron, American Express, and Bank Transfer. We reserve the right to cancel orders if we are unable to process payment.
Out-of-Stock Items
If any item is out of stock, we will contact you via email or phone within 3 working days of receiving your order.
Warranties
All products purchased through Luminous Nutrition are covered by a minimum one-year parts and labour warranty, unless stated otherwise. Please refer to individual product descriptions for specific warranty details.
Website Availability
We do not guarantee that our website will always be available or error-free. Maintenance or unforeseen circumstances may cause temporary disruptions.
Delivery
We strive to dispatch goods promptly. Delivery time frames vary based on location. We will inform you of any changes to your delivery time within 48 hours of receiving your order. If you are unavailable for delivery, redelivery charges may apply.
Signing for Goods
Please inspect goods for damage before signing for them. If you notice damage, please mark your delivery note accordingly. If goods are visibly damaged, refuse delivery and contact us immediately.
End of Terms
