By accessing, using, or browsing the Luminous Nutrition website, you agree to be bound by its terms, conditions, disclaimers, and limitations of liability ("Terms and Conditions"). Luminous Nutrition reserves the right to amend or update these terms at any time without prior notice. By using this website, you confirm that you have read, understood, and agreed to these Terms and Conditions.
Images and Pricing
While every effort is made to accurately portray the products on the Luminous Nutrition website, variations may occur. All images represent the stock accurately at the time of publishing but are subject to change without notice. Pricing is updated regularly to ensure accuracy; however, we cannot take responsibility for typographical errors. Any incorrect pricing will be corrected immediately upon notification.
If a product you purchased is later discounted through promotions such as "Deal of the Week," we cannot refund the difference between the original price and the discounted price. You may request product promotions through our social media platforms, and all requests will be considered.
Product Descriptions
We aim to provide accurate product descriptions on the Luminous Nutrition website. However, we do not guarantee that all product descriptions or website content are accurate, complete, reliable, current, or error-free.
If a product is not as described, your sole remedy is to notify us within 24 hours of receipt and return the product in an unused condition. If you wish to return a product for other reasons, you must notify Luminous Nutrition within 5 working days of receipt.
Disclaimer on Information Provided
The information on this website is provided "as is" and without warranty of any kind. Statements are not intended to diagnose, treat, cure, or prevent any disease. We do not claim to be healthcare professionals; consult your doctor before taking supplements, especially if you have existing medical conditions. Luminous Nutrition is not liable for any outcomes, loss, or damages from the use of information or products on this website.
Children
We do not sell products for purchase by children. Products intended for children can only be purchased by adults. If you are under 18, you may use the website only with the involvement of a parent or guardian.
International Shipping
For international orders, customers are responsible for shipping, insurance, and customs fees. Customers also assume responsibility for lost shipments to countries where shipping insurance is not available.
Our Right of Cancellation
If circumstances beyond our reasonable control prevent us from supplying goods (e.g., supplier issues), Luminous Nutrition reserves the right to cancel your order. We will promptly refund any payments made and notify you. We are not liable for any further loss or damage resulting from such cancellations.
Ordering Procedure
Once an order has been paid for, it cannot be amended. If you change your mind about an item or purchase the wrong product, you may return it at your cost within 14 days of the invoice date. Products must be returned in new condition with original packing materials.
Delivery and Returns
For details about delivery and returns, please refer to our Delivery and Returns section.
Privacy Policy
We are committed to protecting your privacy. The information we collect is used solely to enhance your shopping experience and provide personalized services.
Personal Information
We store:
- Information you provide (e.g., during account creation or ordering).
- Automatic information via cookies to improve website functionality and user experience.
We do not sell, trade, or misuse your personal data.
Cookies
Cookies are text files stored on your device to help us recognize your browser and provide features like saving items in your shopping cart.
Email Communications
We may email you newsletters, policy updates, or order confirmations. If you do not wish to receive marketing emails, please notify us.
Secure Transactions
We use SSL encryption to protect your information during transmission. Protect your account by securing your password and device access.
Returns Policy
You must contact us within 5 working days if your parcel is not delivered within the expected time frame. If the parcel is returned to us, you will need to pay the full cost of reshipping.
If you change your mind and wish to cancel your order after dispatch, a £2 refund transaction fee will apply, along with shipping costs.
For claims such as damaged goods or incorrect items, you must notify us within 24 hours of receipt. Once validated, we will resupply the product or issue a refund at no additional cost to you.
Product Returns and Exchanges
Non-defective items can be returned within 14 days of the invoice date for a refund, excluding the original shipping costs. Products must be in new condition with original packaging.
Exchanges are accepted within 14 days, with the customer covering return shipping and replacement shipping costs.
Complaints Procedure
At Luminous Nutrition, we aim to provide excellent service. If you are dissatisfied, you may submit a complaint via phone or email.
Complaint Handling Process
- We will acknowledge your complaint within 3 working days.
- We aim to resolve complaints within 2 working days.
- If unresolved, the complaint will escalate to the General Manager, who will provide a final resolution.
Our goal is to resolve all complaints within 28 working days.
Thank you for choosing Luminous Nutrition!
