Privacy Notice
Luminous Nutrition
At Luminous Nutrition, we value your privacy and are committed to protecting your personal data. This notice explains how we collect, use, and safeguard your information when you interact with our website or services, no matter your location. It also applies to information provided through newsletter sign-ups, inquiries, purchases, participation in promotions, or other engagements with us.
This document outlines your privacy rights and explains how data protection laws ensure the security of your information.
Access to This Privacy Notice
You can request a PDF version of this notice at any time. Additionally, a glossary of terms used in this document is available at the end for reference.
Important Information
Purpose of This Privacy Notice
This privacy notice informs you of how Luminous Nutrition collects, processes, and protects your personal data. It includes details on data collection through our website, newsletter sign-ups, purchases, promotional activities, or service interactions.
Our website is not intended for use by children, and we do not knowingly collect data related to children.
We recommend reading this notice alongside any other privacy information we may provide, ensuring you are fully informed about how and why your data is used. This document supplements other privacy communications without overriding them.
Controller
Luminous Nutrition is the data controller responsible for your personal data, referred to as "we," "us," or "our" in this notice.
We have appointed a Data Protection Manager to oversee privacy-related inquiries. For questions or to exercise your rights, please contact us:
- Full Name of Legal Entity: Luminous Nutrition
- Data Protection Manager: Stephen Mornington
- Email: luminousnutrition@hotmail.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK at www.ico.org.uk. However, we kindly request the opportunity to address your concerns before escalation, so please contact us directly.
Updates to This Notice
This privacy notice was last updated on 01/02/2025.
To ensure accuracy, we ask that you notify us of any changes to your personal data during your relationship with us.
Third-Party Links
Our website may contain links to third-party websites, plug-ins, or applications. By interacting with these links, third parties may collect or share your data. We do not control these external platforms and encourage you to review their privacy policies.
The Data We Collect About You
Personal Data We May Collect
Personal data refers to any information that identifies an individual. It does not include anonymous data where identity details are removed.
We may collect, store, and process the following categories of personal data:
- Identity Data: Name, title, gender, or similar identifiers.
- Contact Data: Email, telephone numbers, billing, and delivery addresses.
- Financial Data: Payment card details or bank information.
- Transaction Data: Details of purchases or services provided or received.
- Technical Data: IP address, browser type, time zone, operating system, and other technical information.
- Profile Data: Account details, purchase history, preferences, feedback, and survey responses.
- Usage Data: Information on how you interact with our website, such as browsing behaviour.
- Marketing Data: Communication and marketing preferences.
We may also collect aggregated data (e.g., website usage statistics) for analytical purposes. This data is not considered personal unless combined with identifiable details.
Special Categories of Personal Data
In limited cases, we may process sensitive data such as racial or ethnic origin, religious beliefs, or biometric information, including CCTV footage or call recordings when necessary.
Failure to Provide Personal Data
If required by law or contract, failure to provide necessary data may result in our inability to deliver services. You will be notified if this applies.
How We Collect Personal Data
We collect personal data through the following methods:
- Direct Interactions: Information provided via forms, email, phone, or post when signing up for services, making inquiries, or creating an account.
- Automated Technologies: Data collected through cookies, server logs, or other tracking technologies during website interactions.
- Third Parties or Public Sources: Data obtained from analytics providers (e.g., Google Analytics) or publicly available records.
How We Use Your Personal Data
We process your personal data only when legally permitted. Common reasons include:
- Contractual Obligations: Processing your orders or providing services.
- Legitimate Interests: Improving services, marketing, or internal operations, provided your rights are not overridden.
- Legal Compliance: Meeting legal or regulatory obligations.
In cases like direct marketing, we rely on your consent, which you can withdraw anytime by contacting us.
Data Security
We implement strict measures to protect your data from unauthorized access, misuse, or loss. Access is limited to authorized personnel, and third parties handling your data must meet similar security standards.
Your Privacy Rights
Under data protection laws, you have rights to:
- Access: Obtain a copy of your data.
- Correction: Request updates to inaccurate or incomplete data.
- Erasure: Request deletion of data in certain circumstances.
- Object: Object to data processing for direct marketing or legitimate interests.
- Restriction: Suspend data processing under specific conditions.
- Data Portability: Request transfer of your data in a machine-readable format.
- Withdraw Consent: Revoke consent for processing activities reliant on your permission.
To exercise your rights, please contact us. We aim to respond within one month.
Cookies Policy
Cookies enhance your browsing experience by enabling personalized features such as saved carts and tailored recommendations. You can manage cookie preferences in your browser settings. Note that disabling cookies may impact website functionality. For more information, see our Cookie Policy.
Marketing and Data Use
We may use your data to tailor offers and recommend products or services relevant to you. You will only receive marketing communications if you:
- Have requested information,
- Made a purchase, or
- Participated in promotions or competitions.
You can opt out of marketing communications anytime by clicking the "unsubscribe" link in emails or updating preferences on our website.
Sharing and Retaining Data
We may share your data with:
- External Third Parties: Service providers, advisers, or regulatory authorities.
- Business Partners: During mergers, acquisitions, or reorganizations.
We retain your data only as long as necessary for the purposes collected and to meet legal obligations. For specific retention details, contact us for a copy of our Data Retention Policy.
Contact Us
If you have any questions, concerns, or wish to exercise your rights, please contact us:
- Email: luminousnutrition@hotmail.com
We are here to ensure your data is handled responsibly and transparently.
